visit www.sevengems.com to sign up today

   
     1-888-566-8118 x1
Tap To Call

GrandStream DP715 (Wireless)   arrow

Completing Calls
There are two ways to complete a call:
Method A. Dial
  1. Press the Green call button.
  2. Dial the number you want once you hear the dial tone.
  3. The number appears on the display wait for 4 seconds (Default “No Key Entry Timeout”); or press # to dial the number directly (Use # as dial key” must be configured in web configuration).
  4. To finish the call, press the Red end call button or place the handset in the base unit or the charger unit.

Method B. Redial

  1. Press the Up directional button on the directional pad.
  2. The number you have most recently called appears in first place in the display.
  3. Use the Up and Down directional buttons on the pad to navigate to the number you wish to redial.
  4. he number appears on the display wait for 4 seconds (Default “No Key Entry Timeout”); or press # to dial the number directly (Use # as dial key” must be configured in web configuration).
  5. To finish the call, press the Red end call button or place the handset in the base unit or the charger unit.

Completing Internal Calls

To complete calls among other devices on the GemVoice system you will need to dial the 3-5 digit extension that the destination you are trying to reach has been assigned.

  1. Press the Green call button.
  2. Dial the extension you want once you hear the dial tone.
  3. The number appears on the display wait for 4 seconds (Default “No Key Entry Timeout”); or press # to dial the number directly (Use # as dial key” must be configured in web configuration).
  4. To finish the call, press the Red end call button or place the handset in the base unit or the charger unit.

Answering and Ending a Call

To answer a call use the Green call button when receiving a call.

To end a call use the Red end button.

Checking Voicemail

Our GemVoice system uses Voicemail to Email delivery; this takes the audio and saves it as a file and translates it to text and sends it to the destination set in the GemVoice portal. You can also listen to voicemail on the device if it has been set to store locally on the GemVoice system.

  1. To listen to voicemail dial *97.
  2. Enter the pin provided for your user device.

Call Holding

To place a call on hold use the Recall button which is right directional button labeled R.

Call Waiting

Call waiting tone (3 short beeps) indicates an incoming call, if the call waiting feature is enabled. Toggle between incoming call and current call by pressing the Recall button. First call is placed on hold. Press the Recall button to toggle between two active calls.
Blind Transfer
This function is applicable using the Handset for VoIP calls only. Assume that parties A and B are in conversation. Party A wants to Blind Transfer B to C.
  1. A presses Recall on the Handset to hear the dial tone.
  2. A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds).
  3. A will hear the confirmation tone. Then, A can hang up.
Three situations can follow the transfer:
  • A quick confirmation tone (similar to call waiting tone) followed by a dial-tone: This indicates the transfer is successful (transferee has received a 200 OK from transfer target). At this point, Caller A can either hang up or make another call.
  • A quick busy tone followed by a restored call (on supported platforms only): This means the transferee has received a 4xx response for the INVITE and we will try to recover the call. The busy tone is just to indicate to the transferor that the transfer has failed.
  • Continuous busy tone: The phone has timed out.
Note: continuous busy tone does not indicate the transfer has been successful, nor does it indicate the transfer has failed.
Attended Transfer
This function is applicable using the Handset for VoIP calls only. Assume that parties A and B are in conversation. Party A wants to Attend Transfer B to C.
  1. A presses Recall on the Handset for dial tone.
  2. A then dials Caller C’s number followed by # (or wait for 4 seconds).
  3. If C answers the call, A and C are in conversation. Then A can hang up to complete transfer.
  4. If C does not answer the call, A can press “flash” to resume call with Caller B.
Note: When Attended Transfer fails and A hangs up, the DP715 will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B.
3-Way Conference Calling
Instructions for 3-way conference: Assume that parties A and B are in conversation. Party A wants to bring C into a 3-way conference:
  1. A presses Recall (on the Handset) to get a dial tone.
  2. A dials C’s number then # (or wait for 4 seconds).
  3. If C answers the call, then A presses RECALL to bring B, C in the conference.
  4. If C does not answer the call, A can press RECALL back to talk to B.
  5. If A presses Recall during conference, C will be dropped out.
  6. If A hangs up, the conference will be terminated for all three parties when configuration “Transfer on Conference Hang up” is set to “No”. If the configuration is set to “Yes”, A will transfer B to C so that B and C can continue the conversation.