
- Press the Green call button.
- Dial the number you want once you hear the dial tone.
- The number appears on the display wait for 4 seconds (Default “No Key Entry Timeout”); or press # to dial the number directly (Use # as dial key” must be configured in web configuration).
- To finish the call, press the Red end call button or place the handset in the base unit or the charger unit.
Method B. Redial
- Press the Up directional button on the directional pad.
- The number you have most recently called appears in first place in the display.
- Use the Up and Down directional buttons on the pad to navigate to the number you wish to redial.
- he number appears on the display wait for 4 seconds (Default “No Key Entry Timeout”); or press # to dial the number directly (Use # as dial key” must be configured in web configuration).
- To finish the call, press the Red end call button or place the handset in the base unit or the charger unit.
Completing Internal Calls
To complete calls among other devices on the GemVoice system you will need to dial the 3-5 digit extension that the destination you are trying to reach has been assigned.
- Press the Green call button.
- Dial the extension you want once you hear the dial tone.
- The number appears on the display wait for 4 seconds (Default “No Key Entry Timeout”); or press # to dial the number directly (Use # as dial key” must be configured in web configuration).
- To finish the call, press the Red end call button or place the handset in the base unit or the charger unit.
Answering and Ending a Call
To answer a call use the Green call button when receiving a call.
To end a call use the Red end button.
Checking Voicemail
Our GemVoice system uses Voicemail to Email delivery; this takes the audio and saves it as a file and translates it to text and sends it to the destination set in the GemVoice portal. You can also listen to voicemail on the device if it has been set to store locally on the GemVoice system.
- To listen to voicemail dial *97.
- Enter the pin provided for your user device.
Call Holding
To place a call on hold use the Recall button which is right directional button labeled R.
Call Waiting
- A presses Recall on the Handset to hear the dial tone.
- A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds).
- A will hear the confirmation tone. Then, A can hang up.
- A quick confirmation tone (similar to call waiting tone) followed by a dial-tone: This indicates the transfer is successful (transferee has received a 200 OK from transfer target). At this point, Caller A can either hang up or make another call.
- A quick busy tone followed by a restored call (on supported platforms only): This means the transferee has received a 4xx response for the INVITE and we will try to recover the call. The busy tone is just to indicate to the transferor that the transfer has failed.
- Continuous busy tone: The phone has timed out.
- A presses Recall on the Handset for dial tone.
- A then dials Caller C’s number followed by # (or wait for 4 seconds).
- If C answers the call, A and C are in conversation. Then A can hang up to complete transfer.
- If C does not answer the call, A can press “flash” to resume call with Caller B.
- A presses Recall (on the Handset) to get a dial tone.
- A dials C’s number then # (or wait for 4 seconds).
- If C answers the call, then A presses RECALL to bring B, C in the conference.
- If C does not answer the call, A can press RECALL back to talk to B.
- If A presses Recall during conference, C will be dropped out.
- If A hangs up, the conference will be terminated for all three parties when configuration “Transfer on Conference Hang up” is set to “No”. If the configuration is set to “Yes”, A will transfer B to C so that B and C can continue the conversation.