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Basic Functions   arrow

Contents

Make a Phone Call

Making calls through your Seven Gems phone system is easy! All you need to do is pick up the receiver on your phone and begin dialing the destination number. You do not need to worry about dialing a 9 to get an outside line and dialing internal extensions will be automatically routed when they are dialed.

Accessing Your Voice Mailbox

Listening to and managing your voicemail can be done through a single simple menu. All you need to do is dial *98 and at the prompt enter the extension you would like to manage along with that extension’s voicemail password. For example:

  1. Dial *98
  2. When prompted, input your extension plus #
  3. When prompted, input your voicemail password plus #

After that just follow the audio menu options to listen to voicemails or manage your voice mailbox.

Extensions

Extensions are the lines of calling that can be assigned to a phone. A 2-Line Phone can have up to two separate extensions – normally one main extension (or line) shared by several phones and another that is specific to a phone.

1. Receiving a call

  • Clients will call your company’s main number
  • Calls will route to your phone either by direct extension or through ring groups
  • Either pick up the handset to answer the call or hit the Answer function key (middle key)

2. Placing a call on hold

  • Once the call is answered, press the round Hold key to place the call on hold and to play hold music to the caller. The line indicator will flash red
  • To resume the call press the Hold key again

3. Transferring a call

There are two types of transfers. A normal transfer allows you to introduce the caller to the recipient of the transfer. A blind transfer immediately sends the call to the recipient of the transfer.

1) Normal transfer of an active call

  • Press the Transfer function key (middle key)
  • Dial the extension or external phone number you want to transfer to
  • Press the Dial key
  • Introduce the call to the recipient of the transfer
  • To complete the transfer press the Transfer function key (left key)

2) Blind transfer of an active call

  • Press the Transfer function key (middle key)
  • Press the Blind function key (right key)
  • Dial the extension or external phone number you want to transfer to
  • Press the Dial key

3) Normal transfer of an on-hold call

  • Press the More function key (right key)
  • Press the Transfer function key (middle key)
  • Dial the extension or external phone number you want to transfer to
  • Press the Dial key
  • Introduce the call to the recipient of the transfer
  • To complete the transfer press the Transfer function key (left key)

4) Blind transfer of an on-hold call

  • Press the More function key (right key)
  • Press the Transfer function key (middle key)
  • Press the Blind function key (right key)
  • Dial the extension or external phone number you want to transfer to
  • Press the Dial key

 4. Dialing an external number

  • Dial the external phone number
  • Pick up the hand-set to dial the call

 5. Dialing an internal extension

  • Dial the extension
  • Pick up the hand-set to dial the call

 6.     Speakerphone use

  • Press the Speaker button to transfer the call audio from the handset to speakerphone

 7.     Headset use

  • Press the Headset button to transfer the call audio from the handset to the headset

 8.     Voicemail

  • Delivery to email