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Tap To Call

Polycom IP-335 HD   arrow

Receiving a call

  1. Clients will call your company’s main number
  2. Calls will route to your phone either by direct extension or through ring groups
  3. Either pick up the handset to answer the call or hit the Answer function key (middle key)

Placing a call on hold

  1. Once the call is answered, press the round Hold key to place the call on hold and to play hold music to the caller. The line indicator will flash red
  2. To resume the call press the Hold key again

Transferring a call

There are two types of transfers. A normal transfer allows you to introduce the caller to the recipient of the transfer. A blind transfer immediately sends the call to the recipient of the transfer.

Normal transfer of an active call

  1. Press the Transfer function key (middle key)
  2. Dial the extension or external phone number you want to transfer to
  3. Press the Dial key
  4. Introduce the call to the recipient of the transfer
  5. To complete the transfer press the Transfer function key (left key)

Blind transfer of an active call

  1. Press the Transfer function key (middle key)
  2. Press the Blind function key (right key)
  3. Dial the extension or external phone number you want to transfer to
  4. Press the Dial key

Normal transfer of an on-hold call

  1. Press the More function key (right key)
  2. Press the Transfer function key (middle key)
  3. Dial the extension or external phone number you want to transfer to
  4. Press the Dial key
  5. Introduce the call to the recipient of the transfer
  6. To complete the transfer press the Transfer function key (left key)

Blind transfer of an on-hold call

  1. Press the More function key (right key)
  2. Press the Transfer function key (middle key)
  3. Press the Blind function key (right key)
  4. Dial the extension or external phone number you want to transfer to
  5. Press the Dial key

Dialing an external number

  1. Dial the external phone number
  2. Pick up the hand-set to dial the call

Dialing an internal extension

  1. Dial the extension
  2. Pick up the hand-set to dial the call

Speakerphone use

  • Press the Speaker button to transfer the call audio from the handset to speakerphone

Headset use

  • Press the Headset button to transfer the call audio from the handset to the headset

Voicemail

Delivery to email

  • Already configured to your email

Text transcription

  • Voicemail speech-to-text included on the email 

Record your Voicemail name and greeting

  1. Dial *97
  2. Press Dial
  3. Input your voicemail password
  4. Press option 5 to set your voicemail
    1. Press 1 to record greeting
    2. Press 2 to choose greeting (if you have multiple greetings)
    3. Press 3 to record your name
    4. Press 6 to change your voicemail password

Bringing an additional caller into your active call (3 callers on the line together)

  1. First you must be on an active call
  2. To bring in a second caller, press the Conf function key (right key)
  3. Dial the extension or external phone number you want to conference in, this puts the first caller on hold
  4. Press the Conf function key (now the left key function), to merge all 3 callers
  5. If you want to separate the calls, press the Split function key (middle function key)

Adding Directory entries

  1. Press the Directories button
  2. Select Contact Directory by pressing 1 or enter (checkmark key)
  3. To add an entry press More, then Add
  4. In the Contact field, enter the internal extension, or external phone number
  5. In the Label field, enter the name you want to appear on the phone

Editing Directory entries

  1. Press the Directories button
  2. Select Contact Directory by pressing 1 or enter (checkmark key)
  3. Scroll down to the entry you’d like edit
  4. Press the Edit key
  5. Make any needed modifications and press save